Graham Croom is a qualified electronics engineer who originally worked for British Telecom. After leaving British Telecom he was involved with a number of companies that developed custom hardware and software products. In the early 1990s he became involved with products for the Emergency Services. After a period of semi-retirement in New Zealand he was asked to head a development project in Australia. The project was part government funded and involved both fire-ground communications and advanced incident command and control. Graham now works for Pacific Helmets Australia.